Return Policy

Return Policy (SZAINOO)

 

 

At Szainoo.store, we take pride in delivering high-quality products and ensuring your complete satisfaction. However, if you receive a damaged, defective, or incorrect product, we’re here to make it right. Please read our Return Policy carefully to understand the process and conditions for returns.

1. Eligibility for Returns

You may return a product only under the following conditions:

  • The product is damaged, defective, or not as described at the time of delivery.

  • The product has not been used or tampered with.

  • You notify us immediately upon receiving the product and provide the necessary details (see Section 3).

2. Return Timeframe

You must initiate a return request within 7 to 10 days of receiving your order. After this period, returns will not be accepted.

3. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us Immediately: As soon as you receive a damaged, defective, or incorrect product, notify us via WhatsApp at +44 7450 928164.

  2. Provide Details: Share clear images and a detailed description of the issue (e.g., damage, defect, or incorrect item).

  3. Approval: Once we review your request and approve the return, we will provide you with further instructions.

4. Return Process

  • Free Return Shipping: We offer free return shipping for eligible returns.

  • Packaging: Ensure the product is securely packed in its original packaging.

  • Return Address: We will provide you with the return address once your request is approved.

5. Refund or Replacement

Once we receive and inspect the returned product, we will:

  • Process a full refund to your original payment method, or

  • Offer a replacement for the product (subject to availability).

Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

6. Non-Returnable Items

Returns are not accepted for:

  • Products that have been used, tampered with, or damaged after delivery.

  • Products that are not in their original packaging.

  • Products that do not meet the eligibility criteria outlined in this policy.

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

We’re here to ensure your shopping experience with Szainoo.store is smooth and hassle-free!

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